Privacy Policy

OrthoPed Ltd is a designer and manufacturer of medical devices. We deliver this service under the legal entity of OrthoPed Ltd, a company registered in England and Wales, registration number 11885876. Our registered office address is OrthoPed Ltd, Oberoi Business Hub, 19 St Christopher's Way, Derby, DE24 8JY.

Personal information is any information that can be used to identify you. So, for example, if you request products or services from us, we may collect and process the personal information that you have provided. This personal information may include your name, email address, postal address, telephone or mobile number and records of correspondence, as well as how you came to find us.

Our collection methods are:

• Through our website
• Through engagement with the business
• Via responses to communications such as emails
• Networking and events such as conferences
• Through engagement of service providers
• Through engagement on social media
• This list is not exhaustive from time to time we may collect other personal data.

We may, from time to time, update your records to reflect any changes to your personal information. This information may come directly from you, or it may come from a third party that we consider is legitimate and trustworthy and in circumstances where it is appropriate and where you will have had a clear expectation that your details would be passed on for this purpose.

We may also combine the information you provide us with, with information we collect from trusted third parties and partners such as business partners, sub-contractors, advertising networks, analytics providers, search information providers as well as publicly available sources.

We use information held about you in the following ways:

• To analyse and improve the user experience on our website. This means we can provide you with the most user-friendly navigation experience we can.
• To carry out our obligations arising from any contracts entered into between you and us.
• To carry out necessary maintenance to our IT infrastructure.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so, e.g. downloading a brochure from our website.
• To provide you with marketing and communications information on services you have requested or which we feel may interest you.

The lawful basis in which we process data for the above marketing purposes is to pursue our legitimate interests in a way which might be reasonably expected as part of running and growing our business. We may contact people and businesses that have not given express consent to receive marketing communications, but where we believe our services will be of interest to them. For instance, where we believe our services will bring significant benefit to an individual, where an existing relationship may exist, where you have made an enquiry with us or you are an existing customer.

If you do NOT want us to use your data for direct marketing purposes:

Please contact us by email info@orthoped.co.uk so we can ensure this doesn’t happen.

Under the General Data Protection Regulations GDPR your rights are:

• The right to be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.
• The right of access – You are entitled to find out what details we may hold about you and why.
• The right to rectification – We are obliged to correct or update your details.
• The right to be forgotten
• The right to restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.
• The right to data portability – You have the right to obtain and reuse your personal data that you have provided to us.
• The right to object – You have the right to object to us processing your data in relation to direct marketing and or profiling.
• Rights in relation to automated decision making and profiling – We do not use automated decision making or processing. (the process of making a decision by automated means without any human involvement).

We do not intend to keep your information for longer than necessary in relation to the purposes for which it was originally collected, or for which it was further processed, subject to certain legal obligations mentioned below. We will retain personal data in accordance with our data retention policy, set out below. We review our data retention periods for personal information on a regular basis. We hold personal information relating to:

• Services you have requested from us – for 5 years since the date of your last contact or termination of your contract with us, this is because of the indemnity insurance policies for our products.
• Enquiries about our services – for 5 years since the date of your last request
• Subscribing to a newsletter – you can unsubscribe at any time

The law allows you to withdraw your consent to any particular usage of your data at any time without needing to specify a reason. You can withdraw your consent by emailing us at info@orthoped.co.uk.

We will not rent or sell your personal information to other organisations for use by them in any way, including in their own direct marketing activities. However, we may pass on your information to external service providers to contact you on our behalf. For example, we may pass on your personal information to subcontractors or businesses to contact you as part of our agreement with you.

We may disclose your personal information to third parties if we are legally obliged to.

Our website may include links to other websites, not owned or managed by OrthoPed Ltd. Whilst we try our best to only link to reputable websites, we cannot be held responsible for the privacy of data collected by sites not managed by OrthoPed Ltd, nor can we accept responsibility or liability for those policies. For this reason, you should consult the privacy policy on any external website you link to before you submit any data to those websites.

If you post or send any content that we believe to be inappropriate or content in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.

The personal information collected from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by individuals operating outside the EEA who work for us or are working on our behalf. This includes staff engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing at a location outside the European Economic Area.

We have taken all steps reasonably necessary to make sure that your data is treated securely and in accordance with this privacy policy. We have done our best to protect your personal data and ensured that it will be held in compliance with UK and European data protection regulations. Unfortunately, the transmission of information via the Internet is never 100% secure and we cannot guarantee the security of your data transmitted to our website. This means any such transmission is at your own risk.

In cases when we use external websites provided by other organisations such as Twitter, YouTube or Facebook, then we would ask you to consult their privacy policies.

We keep our privacy notice under regular review and changes may be made to it from time to time. The current version of our privacy notice will be posted on our website so that you are aware of its contents.

You have the right to complain about the processing of your personal information. Please contact us by emailing info@orthoped.co.uk.

If you are still dissatisfied, you have the right to complain to the Information Commissioners Office www.ico.org.uk.